At SendNaa, we strive to provide high-quality services to our users. However, we understand that sometimes things may not go as expected. This Refund Policy outlines the circumstances under which we offer refunds and the process for requesting a refund.

1. Refund Eligibility
Refunds are only eligible under the following circumstances:

• If a transaction was processed in error.
• If there is a technical issue that prevents the successful completion of a transaction.
• If you are unable to access your funds due to an issue caused by SendNaa.

Please note that refunds are not applicable for:

• Successful transactions where funds have been transferred correctly.
• User errors or issues that are not caused by SendNaa (e.g., incorrect payment details or unauthorized use of your account).
• Fees associated with currency conversion, transaction processing, or other non-refundable charges.

2. How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:

1. Contact SendNaa’s customer support team through the "Contact Us" section on the website or app.
2. Provide the necessary details of the transaction (e.g., transaction ID, date, amount, and the issue).
3. Explain the reason for your refund request.

Once we receive your request, our support team will review the details and notify you of the outcome within 5-7 business days.

3. Refund Process
If your refund request is approved:

• Refunds will be credited to the original payment method used for the transaction.
• Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

4. Non-Refundable Services
Certain services may not be eligible for refunds, including but not limited to:

• Subscription fees for premium accounts.
• Fees for custom integrations or special services requested by the user.
• Any services already rendered or transactions completed successfully.

5. Chargebacks and Disputes
If a chargeback or dispute is filed against SendNaa, we will investigate the matter and respond according to the relevant payment provider’s procedures. If the chargeback is found to be invalid, the user may be responsible for any related fees.

6. Changes to the Refund Policy
SendNaa reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on the website or app and will be effective immediately. By continuing to use SendNaa after such changes, you agree to the updated Refund Policy.

7. Contact Us
For any questions or concerns regarding our Refund Policy, please contact SendNaa’s customer support team via the "Contact Us" section on our website or app.